Talent Dry Cleaners Service Operational Challenges Case Study

Talent Dry Cleaners Service Operational Challenges - Case Study Example The business`s capacity utilization is 85.94% with an average turnaround time of 3-4 hours and it is a profitable as per the returns. The study will examine the challenges this business is currently experiencing and the possible solutions that have been drafted to counter such challenges. The understanding of such challenges will lead to appropriate recommendations that would help the company achieve the desired growth, goals, and objectives. Background This case study evaluates and analysis many perceptions in the service operation administration. It shows the business satiation of Patrick Eze who is trying so much to expand his business but he hardly got capital for the expansion and building of an institution to train dry cleaners. Problem Statement During the operation of the business, it took longer to register one client’s clothes. The company did not have a system of doing the registration hence wasting a lot of time in the registration of customers. Talent dry cleaners do not have strict payment tracks methods. The client is the one to decide when to pay either when dropping off or when picking the clothes. This can lead to wastage of resources because other clients can avoid paying their fees if strict laws of payment are not in place. The business has only two collection points. Moreover, it is not well marketed and the owner feels that there are needs to advertise his dry cleaner (Yelowitz, 2011). The dry cleaner has one dry-cleaning machine that takes five kilograms of garments and takes twelve minutes to wash. This is a long time and lead to time wastage. Therefore, the owner should buy a machine with a bigger capacity. The company is usually overwhelmed during peak season when there are many customers. Analysis The most essential solution towards the growth and development of this business is that the owner needs to notice that in small businesses, there need ensure that the level of hard work matches the complexity needed for the intended growth (Takaki, 2008). The owner did not consider this before the establishment of his business. Eze`s previous business had a well experienced manager who made the vital business decision that were essential for the success of his business. Eze has no experience in planning and handling business venture because prior to him starting the business, he did not take his time to study operational challenges he was likely to experience in running the business. Analysing from his background, Eze worked for fifteen years in his the previous employment; however, this did not equip him with strong management and leadership skills for successfully running a personal business. Notably, he only has basic skills for operating business since he no experience in marke ting that could have led to the growth of his small business. Additionally, he had no experience in planning large business ventures; thus, whenever he had a large number of customers, his problems increased (Takaki, 2008). Lack of experience and information are major problems in any business venture. Furthermore, poor planning usually leads to waste of time and this is experienced in the